FAQ
Frequently asked questions
Clear answers about coupons, referrals, automatic campaigns, and billing.
Getting started
Do I need a POS, special hardware or an app?
No. Your team uses a phone camera to scan a QR and enters your business's 4-digit PIN. Your customers don't download anything — everything arrives by email and works from their phone.
How long does setup take?
Creating an account takes a couple of minutes and a first coupon takes about a minute. Our Playbooks walk you through your first coupon and your first ambassador.
Do I need marketing experience?
No. Start with a Playbook, switch on the New Client and Birthday campaigns with one toggle each, and use the dashboard to see what works.
Referrals & coupons
What stops people from abusing coupons or fake referrals?
Every redemption needs your PIN. A coupon can be redeemed once per customer, ambassadors can't refer themselves, a person can be referred only once by the same ambassador, and rewards are single-use and expire.
When does an ambassador get rewarded?
After a referred customer's purchase is recorded at your counter. You choose a prize per referral, or a monthly commission on referred sales.
Where can I share a coupon?
Anywhere: email it to your clients from Biguests, post the public sign-up link on Instagram, WhatsApp or ads, print the QR, or send the short link by SMS or WhatsApp yourself.
Can I see which coupon or channel brought a customer?
Every client has a source — manual, coupon, referral or reward — and short links count clicks.
Retention
Do the campaigns send automatically?
Yes. New Client sends when a client is created; Birthday sends on the day. Each is switched on with a toggle. Biguests sends them by email.
Can I text my customers from Biguests?
Not yet — Biguests sends email. You can share links by SMS or WhatsApp yourself.
How do Rewards work without a POS?
You log each purchase from your phone (client, amount, PIN). When a customer reaches your goal, the reward is emailed automatically.
Pricing & billing
How does the free trial work?
7 days with full access. A card is required to start. You're charged the plan price after 7 days, then monthly, unless you cancel before the trial ends. Cancel anytime from Settings → Billing → Manage subscription; you keep access until the end of the period you've paid for. Taxes, where applicable, are calculated at checkout.
Are any features locked to certain plans?
No. Every plan includes every feature; the price depends only on how many contacts you have.
What happens if I reach my plan's limit?
Adding new clients pauses until you upgrade. Upgrading is one click and shows a prorated preview first.
Is there a contract? Do you take a cut of my sales?
No contract, cancel anytime. Biguests never takes a percentage of your sales.
How do I cancel?
Settings → Billing → Manage subscription. You keep access until the end of the period you've paid for.
Security & data
Who owns my customer data?
You do. Export it to Excel or PDF anytime.
Is it secure?
Payments are processed by Paddle, and Biguests doesn't store card data. Each business can only see its own data, the site uses HTTPS, and every redemption requires your PIN.
Is Biguests available in Spanish?
Yes — the dashboard, customer pages and emails work in English and Spanish.
Start turning walk-ins into regulars.
Set up in minutes. Cancel anytime.
Start your 7-day free trial
7 days free, then from $4.99/month. Card required to start. Cancel anytime.
Questions? Email us at support@biguests.com